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Ordering Process

Do I need an account to place an order?

No you don’t need an account to place an order, but if you do create an account, it becomes easier for us to recommend you items for your next purchase. Also your data relating purchased products become more secure in our data base.

How do I know my order was successful?

After a successful transaction, you should receive an order confirmation email or see an order confirmation page. This email will contain your order number for any future queries.

What if an item I ordered is out of stock?

If the product is out of stock, the company will notify you with an estimated lead time or offer options like partial shipment or a refund.

Can I change or cancel my order after it's placed?

You may call or email us for solving this issue, and we will require your order number for either changing or canceling your Order. But this may not be possible in case your Order has already been shipped to your address.

Warranty Information

What is covered under my warranty?

Warranty details and time period varies according to companies and related products and the full descriptions are mentioned on the warranty cards given alongside products.

How do I make a warranty claim?

 

You can access warranty in two ways: you may contact us, we will launch your complaint and a company representative will visit you, or you may contact the company representative directly.

What is not covered under the warranty?

Your warranty does not cover: Accidental damage, improper handling and unauthorized repairs or modifications.

What happens if the warranty has expired?

Once the warranty expires, repairs or replacements may still be available but usually at the customer’s expense.


Payment Information

What payment methods are accepted?

Commonly accepted payment methods include major credit cards (Visa, Mastercard, Visa, etc.), debit cards, bank transfers.

When will I receive my order?

Yes your card details are secure with us, as we use secure payment processing systems and security features like tokenization to protect your card details. Card details are not stored on this website.

What should I do if my payment fails?

You may need to retry the transaction, ensure all details (card information, billing address) are correct, or try an alternative payment method. If funds were deducted but no confirmation was received, contact customer support.


After-Sales Support

What services are included in after-sales support?

After-sales services include: Product installation or setup (depending on products), troubleshooting and technical support, repairs and maintenance, warranty assistance

Are spare parts available after purchase?

Yes, most companies keep spare parts available for a certain number of years sometimes even after the product is discontinued

Do I need to register my product for after-sales service?

Mostly companies does not require product registration to activate after-sales services or warranty benefits, but sales representative will inform you if the product does require registration.